Five Stages of UX Design Process


Design thinking is a non-linear and iterative process means the results of one stage may require you to return to the previous stages again.

It is a 5-step process that is applied for problem-solving. This method emphasizes user needs and behavior so that we can build products which can help and change the lives of people. We should have empathy towards the user during the overall process to understand the goals, needs, and pain points of the ideal user. Design Thinking is an iterative process involving redefining problems, empathizing users, ideating solutions. Design thinking process involves 5 phases —Empathise, Define, Ideate, Prototype, Test.



1. Empathise


Empathy means the ability to understand the feelings of others, their experiences, and motivations. This phase involves understanding the user deeply.

The typical activities performed during this phase are:-
1) Observation — You spend time with real users and observe their activities, engage with them. How do they interact with the existing product? What are the problems faced by them?
2) User-Interviews — You perform one on one or group interviews with the real users. This interview aims at collecting qualitative data related to users. How do they interact? How do they feel about using the product? What are the pain points with the current product?
3) User Surveys — User Surveys collect qualitative and quantitative data about the target audience. We mostly conducted these surveys online to capture their interactions and experiences with a digital product/service.
4) Empathy Mapping — This tool is mostly to gather all the important insights of user research in one place. Empathy maps include what people do, feel, say, hear in relation to a product.



2. Define


Collecting all the gatherings of empathizing phase, the next phase is defining the problem

This is the second step of design phase which gives opportunity to analyze all the observations, identify the similar patterns in the gathered findings, and start placing them together. This will lead you to find the Problem Statement. Problem Statement or POV (Point of View) Statement is a concise description of the major problem or issue to be solved. We should not define the problem statement as per business goals. At the end of this phase, you will get a simple problem statement, which will be the basis for the next steps in the design thinking process. The activities performed during this phase are:-
1) Clustering -This task involves finding and grouping prominent and similar patterns in data. This phase involves brainstorming.
2) User Personas -A persona is an archetype that is used in empathizing with users’ needs and problems. This helps to define the problem statement in a human-centered way.



3. Ideate


After defining the problem, the next step is to ideate solutions or ideas for the problem.

In this phase, we try to brainstorm ideas as much as possible. This is a transition phase from identifying problems to exploring solutions. Then the collected ideas are evaluated by the entire team; Everyone has the full freedom to think up to a bigger picture and explore the ideas as much as possible. The team decides what they are going to prototype in the next phase. It is good to have many ideas at the beginning itself. You can pick ideation techniques to test your ideas at the end of this phase. The different Ideation techniques are:-
1) Brainstorming -This technique is a group activity performed by all the team members to find the conclusion or solution to a specific user problem.Some of the most useful strategies are "How Might We" and "Crazy Eights" All the team members generate ideas.
2) Worst Possible Idea-This technique is a fun activity in which the worst solution among ideated ideas.



4. Prototype


This is an experimental phase in which we turn ideas into something tangible to find solutions for specific problems and to test on real users.

Prototyping allows us to test our ideas quickly and update and text them on time. This phase involves building scaled-down versions of the entire product or some specific features of the product to test. A prototype allows us to know what features work and what does not. Prototyping can be a simple paper model or a digital interactive model. It can be low-fidelity or high-fidelity. You can start with written wireframe and then digital low-fidelity wireframe and prototyping, as it is easy to make changes. Prototyping is an iterative path, and they are updated and improved as per users’ feedback in the testing phase. We may share these prototypes with anybody inside or outside the design team. Prototypes are accepted, rejected, improved as per users’ feedback. Paper Prototyping is a major technique performed during this phase:- Paper Prototyping is a process involving the paper presentation of the ideated solution or a digital product. They are low-cost, flexible, and can be easily updated. Paper Prototyping helps in realizing design possibilities and concepts and test designs.This is followed by designing the Mockup and the final interative high fidelity prototype.



5. Test


During this stage you discover whether your idea(s) solves the user problem uncovered during the Empathise stage.

The last phase of Design Thinking process is the Testing phase. The designers evaluate the complete product during this phase. This phase is also known as Usability Testing. In usability testing, prototypes are evaluated and design flaws are determined during this phase. The prototypes build in the previous phase are tested by real users of the product. You will analyze users’ observations and interaction with prototypes — How do they feel using the product? How are they interacting with the prototype? Is the product fulfilling users’ goals? Then we make changes according to their feedback. However, testing is an iterative process and a non-linear process. Based on users’ feedback, the results are then used to redefine problems and you have to return to the previous four stages as per requirement.

Coursera
Foundations of User Experience (UX) Design by Google

Foundations of User Experience (UX) Design is the first of a series of seven courses that will equip you with the skills needed to apply to entry-level jobs in user experience design. UX designers focus on the interactions that people have with products like websites, mobile apps, and physical objects. UX designers make those everyday interactions usable, enjoyable, and accessible. The role of an entry-level UX designer might include empathizing with users, defining their pain points, coming up with ideas for design solutions, creating wireframes, prototypes, and mockups, and testing designs to get feedback. Current UX designers and researchers at Google will serve as your instructors, and you will complete hands-on activities that simulate real-world UX design scenarios. Learners who complete the seven courses in this certificate program should be equipped to apply for entry-level jobs as UX designers.

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Interaction Design Foundation
User Experience: The Beginner’s Guide

This course will give an introduction to the breadth of UX design and understand why it matters. You’ll also learn the roles and responsibilities of a UX designer, how to confidently talk about UX and practical methods that you can apply to your work immediately. You will learn to identify the overlaps and differences between different fields and adapt your existing skills to UX design. Once you understand the lay of the land, you’ll be able to chart your journey into a career in UX design. You’ll hear from practicing UX designers from within the IxDF community — people who come from diverse backgrounds, have taught themselves design, learned on the job, and are enjoying successful careers.

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Career Foundry
UX Design Program

Content is thorough, it’s mostly reading, they do a good job of explaining each topic and setting the foundation through the fundamentals course (initial 4-week course to introduce the design process). Then diving into more detail and practical application during the immersion part of the course.

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Bill Gates

Reading is still the main way that I both learn new things and test my understanding.


The Design of Everyday Things Book by Don Norman


The Basics of User Experience Design: A UX Design Book by the Interaction Design Foundation


Design Your Thinking: The Mindsets, Toolsets and Skill Sets for Creative Problem-solving


Design Thinking For Dummies


Vibha Saralaya